Refund policy

1. Returns & Claims

All returns require prior written authorization and a valid Return Merchandise Authorization (RMA) number.

To obtain an RMA, please contact:

Email: info@bohogirl.us
Phone: (+1) 917-261-3001

Returns received without an authorized RMA may be refused.

Claims relating to damaged merchandise, shortages, manufacturing defects, or incorrectly shipped products must be submitted in writing within seven (7) calendar days after receipt of the shipment.

Bohogril may require photographs or additional documentation before approving any claim.

2. Return Conditions

Approved returns must:

  • Be shipped within 14 calendar days after the RMA has been issued.
  • Be unused, unwashed, unworn, and in original resalable condition.
  • Include original packaging, labels, tags, and accessories.

Garment Defects

If a garment is received with a manufacturing defect, only the individual size(s) or unit(s) confirmed to be defective will be eligible for replacement or merchandise credit. The remaining garments within the pack that are not defective are not eligible for return, replacement, or credit.

If the entire pack is determined by Bohogril to be defective due to a manufacturing issue, the complete pack may be approved for replacement or merchandise credit at our sole discretion.

Merchandise that has been altered, washed, steamed, worn, damaged after delivery, or returned without original packaging may be refused or may receive only partial credit.

3. Restocking Fees

  • Standard approved returns: 20% restocking fee.
  • Returns involving broken case packs, customer-used merchandise, damaged packaging, washed or steamed items, or merchandise requiring additional processing may be subject to:
    • A restocking fee of up to 50%, or
    • Rejection without credit.

Bohogril reserves the sole right to determine the condition and eligibility of returned merchandise.

4. Refund Policy

Bohogril operates exclusively as a wholesale supplier and does not issue cash refunds.

Approved claims will be be resolved, at our sole discretion, by one or more of the following:

  • Merchandise replacement
  • Merchandise credit
  • Partial credit
  • Repair, where applicable
  • Another commercially reasonable resolution

Merchandise credits are valid for twelve (12) months from the date of issuance.

Replacement merchandise may be shipped with the Customer’s next qualifying order of USD $350.00 or more.

5. Handmade Product Disclaimer

Bohogril products are handcrafted by skilled artisans using natural and recycled materials, including bamboo, jute, shell, raffia, rattan, cotton, cane, wood, glass, aluminum, and paper.

Due to the handmade nature of these products, slight variations in color, texture, weave, finish, dimensions, and natural characteristics are normal and should not be considered defects.

Such variations do not qualify for returns, exchanges, credits, or warranty claims.